Solutions for customer training and partner training
Resources and Downloads
Here we share our ideas - Find white papers, articles, case studies, web seminar recordings to know how customer and partner training can help in success of your bussiness in the competitive world...
White papers and articles
Key HR Technology Trends in 2010
In the current economy, the last thing in the world businesses can afford is to waste talent, or be surpassed by competitors that manage their talent better. Human Resources (HR) professionals are hard pressed to keep up with constant waves of change — from emerging technologies and shifting market priorities to high turnover rates, low employee morale, and stronger requirements for alignment with business objectives.
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From Strategy to Solution: Evaluating Your Approach to Employee Performance Management
Why should any organization implement an Employee Performance Management (EPM) system? Ultimately, a well-functioning and appropriately-used EPM can deliver real, bottom-line business results. However, those results don't come overnight. In fact, not all EPM software investments prove successful. Companies must take certain measures to ensure the right strategic direction, the appropriate choice of vendor and solution, and the best methods for deploying and utilizing the system.
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The Top 5 Trends in Learning Technology
Users have wielded their unique power to significantly impact today's top five learning technology trends. This new white paper explores those trends, looking at factors such as Web 2.0, mobile learning, and changes in the mix of blended learning. In addition, we discuss next steps to help your organization strategically select new technology in order to unlock its full potential.
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Roadmap to a High-Performance Culture: Talent Development at its Finest
Waiting for a high-performance workplace culture to magically appear? It's not going to happen. You've got to work for what you want—and that means taking stock of your employees. What do they need to succeed as individuals? What motivates each person to do more for the company as a whole?
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Gaining Perspective on Performance: Best Practices for an Effective 360-degree Feedback Program
When planned in advance and run strategically, a 360-degree feedback program can offer serious business value. Feedback from multiple raters provides useful data on your employees, their performance, and their development needs. But be forewarned—you can't launch a 360-degree feedback program without thinking ahead. Here's a look at six critical questions to consider before embarking on the path to greater perspective.
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When Workforce Goals Meet Corporate Strategy: Six Tips for Getting the Greatest Value from Alignment
Like a skilled sports team working together to score points, a productive workforce knows its overall objectives—and each employee, as part of the team, plays a specific and important role in advancing toward the goal. The key is alignment. You must ensure that all players are properly aligned, performing the right tasks, and focused on how they fit into the team's strategy at all times. Here you'll find six tips for achieving and maintaining alignment between your employees and your business goals. Plus, you'll learn how successful alignment, as part of a unified approach to talent development, can help you build your competitive edge by accelerating your time-to-market and increasing your business agility—so you can react faster to threats and seize opportunities in new markets.
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The Value of a Learning Management Compliance Solution
One of the biggest challenges that organizations face today is reducing costs from fines and lawsuits. This whitepaper explains how a Learning Management Compliance Solution can help manage an organization's compliance requirements.
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10 Steps in Presenting an Effective Business Case for a Learning Management System
Following these 10 steps will help you address immediate problems, build alliances throughout the organization, and make a Learning Management System business case. These best-practices come directly from SumTotal customers who have faced similar challenges.
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Software-as-a-Service (SaaS) in learning and talent management software - The Pros and Cons
SaaS is defined as model of delivery where the software company provides hosting, maintenance, daily technical operation, and support for the software provided to their client. This whitepaper outlines the specific benefits of software-as-a-service and things to look out for before fully adopting the approach.
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10 Steps to Justifying a Learning Management System for Your Partner and Supplier Training
Partner and supplier managers across industries and around the world have a common challenge -- consistency. External, non-employee stakeholders can dramatically affect a company’s performance, for better or worse. How can organizations develop these stakeholders to the same level of competency and product knowledge as their internal employees? And how can organizations instill common messaging, brand identity, and quality practices across this extended enterprise?Know how to increase partner revenue and results - Here are 10 steps to justifying an LMS for partner and supplier training.
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Trends in Training Your Extended Enterprise - Partners and Customers
A survey to 10,000 directors of training to find out how companies are extending a learning management system (LMS) outside of their corporate walls - to the "extended enterprise" of partners and customers.>> Download now
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Case studies
AMA
The ResultsOnDemand platform allows us to have an easy-to-use, consumer-driven approach, designed to be easy for an average person.
– Nicholas Igneri, Vice President of Learning Technologies, AMA
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Amway
Amway turned to SumTotal TotalLMS for its best-of-breed functionality and simple, easy configuration for administering a variety of learning activities. "We were impressed by SumTotal's stability as a market leader," said Fingleton, "and also by its global support, multiple language packs, and ability to deliver blended e-learning. We needed to execute globally on a really large scale and in a compressed time period, so it was important to choose a mature, proven system.
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Capitec Bank
To publicize e-village, Capitec created a buzz with internal marketing that excited employees and drove them to log onto the online "village" powered by the SumTotal talent management platform. Capitec published an internal newsletter to educate employees about e-village months in advance of the launch of the system.
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Ariba
"We felt if our Commercial organization took the online solution courses via the LMS, then we would see an improvement in their skills, and, ultimately, higher satisfaction among customers."
- Lori Willbanks, Senior Sales Training Manager, Ariba, Inc.
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BDO
For 100 years, BDO has provided quality accounting and financial services through the active involvement of its experienced and committed professionals. BDO faces the ongoing challenges of retaining its high performers and matching expertise to the right clients, both of which are crucial for making revenue. The firm also needed to reduce the complexity of its learning management processes and replace its lightweight performance management system. Find out how BDO uses the hosted SumTotal Talent Development Suite to retain key employees, simplify learning management, capture business intelligence, solve compliance tracking issues, and provide on-demand learning.
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Capgemini
"With SumTotal's software, it takes a few keystrokes. And we can easily see where people are in the process and readily assess how well our company goals are being attained."
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Cegos
The ability to make use of the SumTotal platform has also allowed Cegos to penetrate new geographical markets. Since partnering with SumTotal, it has won new business in both Russia and Chile, two country markets which would have proved difficult to break into without the SumTotal platform.
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Citrix
"Our goal is minimum
number of vendors, and
SumTotal is one of our key
vendors, SumTotal helped
our team make the
Newspage something that
would be engaging and
relevant for employees."
– Marla Noble ,
Director of Learning and,
Performance Solutions, Citrix
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Wyeth
"We can deliver more, faster, and track everything easier than ever before."
- Steve Wells, Director, Learning and Performance Group
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ProCure
"SumTotal ResultsOnDemand-Learning plays a crucial role in tracking individual employee progress and reducing the amount of travel expense, the length of stay at the training center, and the per-person cost at each center,"
- Tom Doyle, Vice President of National Training & Education, ProCure.
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Kia Motors
The main goal of Kia University training programs is to develop dealership personnel skills and knowledge to the fullest, so they have a positive impact on customer satisfaction as based on a set of seven data inputs, including five internal and external surveys. According to the national manager of Kia University, the dealership learning programs have contributed to Kia's successes.
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Insitute of the Motor Industry (IMI)
The Institute of the Motor Industry's annual revenue has increased 70%. They have also seen their market share of the awarding business grow from 30% to 70% as a direct result of having invested in training.
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DefenseAmmunition Center (DAC)
The DAC chose LMS (Learning Management System), LCMS (Learning Content Management System) and other modules in a hosted environment. Using the hosted LMS solution, the DAC will be able to significantly reduce the time and cost of readiness due to the ability to rapidly produce, deliver, track and quickly adapt critical training and information in response to the changing political situations where its personnel are deployed.
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Credit Union National Association (CUNA)
The Credit Union National Association (CUNA) easily develops and publishes own online courses and exams. CUNA has reduced the time it takes to publish a course from several months to less than one month.
The LMS has reduced the time it takes to track and report results, while increasing the accuracy of employee training records. For the first time, CUNA is able to offer credit unions in the United States an enterprise solution for tracking learner progress and measuring return on investment.
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Symbol Technologies
Symbol deployed the LMS, at Symbol University, to support the PartnerSelect Program worldwide as well as to support learners within Symbol and a decade's worth of transcripts and data. Using the product's comprehensive certification functionalities, Symbol developed a variety of program tracks to certify partners in each tier and to help them work toward the level best for them. Many certifications could now be offered for no charge to encourage more participation from smaller, non-US companies.
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Web Seminars
Educating Your Extended Enterprise and Distributed Employees
Recorded on February 7, 2007Learning organizations can dramatically save the travel costs while extending their reach and effectiveness by integrating their learning management and web conferencing solutions. Join for an introduction to Adobe's Web Conferencing Solution, Adobe Acrobat® Connect™ Professional (formerly Macromedia® Breeze). This event will show you some tips and tricks for using web conferencing to effectively inform and educate your distributed employees, channel partners, and customers. See why it is important to have your web conferencing solution integrated with an LMS.
This one-hour eSeminar will show you how to effectively use web meetings for e-Learning:
- Key tips and tricks in preparing for your e-learning sessions
- How to engage your audience and make the events interactive
- Adobe Web Conferencing technology has been embedded within an LMS solution to enable users to schedule, deploy, join and track key data from online meetings, training courses and on-demand presentations.
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Symantec Case Study: Increasing Revenue Through Centralized Sales Enablement Training
Recorded on January 23, 2007Symantec's sales training programs have evolved into a comprehensive performance support and sales enablement strategy that aims to increase the productivity and proficiency of both internal sales account teams and extended enterprise channel partners. Join Graeme Johnston, Senior Director of Symantec's Sales Enablement Services, to learn how they use common technologies to centrally manage both internal sales and partner training initiatives.
Graeme will demonstrate Symantec's view into their sales enablement environment and discuss:
- How Symantec organizes multiple learning groups to best serve the needs of diverse constituencies
- Lessons learned and best practices
- The benefits and measurement criteria of this enablement strategy
- How this approach improves revenue potential.
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Using Technology to Increase the Success of Customer and Partner Education
Recorded on January 18, 2007Few training initiatives within your organization can affect your firm’s success and profitability more than extended enterprise education. Chris Howard, Principle Analyst, Bersin & Associates, recently completed an extensive analysis of firms using technology to train partners and customers. Howard discovered striking commonalities shared by the most successful training organizations. His research details innovative approaches that will likely become tomorrow’s standards.
In this web seminar, Howard will share:
- Business benefits of training the extended enterprise
- Key steps to developing an effective extended enterprise training strategy
- Best practices in customer and partner training
- Training success stories from best-in-class firms such as Fidelity and NCR
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NCR Extended Enterprise Case Study: How NCR Trains Customers Using Integrated Virtual Classroom and LMS Solutions
Recorded on July 26, 2006Teradata, a division of NCR, has led the data warehousing market for more than 25 years, currently serving more than 800 customers and more than 1,200 implementations. The Teradata Education Network is a membership-based learning community that allows Teradata customers to upgrade skills and certifications through the latest web-based training, live and recorded virtual classes, hosted chats and classroom instruction.
Download the web seminar to learn how NCR uses their integrated Learning Management System and virtual classroom solution to train customers through the TeraData Network. The criteria for choosing these solutions, the challenges they overcame, and what they've learned, including:
- Why NCR chose to integrate their Virtual Classroom & Learning Management System solutions
- How they built the business case for this strategy
- How these solutions are used and what benefits NCR has realized
- What lessons they've learned from implementation and actual use. You'll gain a real-world perspective on the benefits and issues of integrating an LMS with a virtual classroom solution.
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Maximizing Performance in the Extended Enterprise: A Success Story from Cendant Corporation
Recorded on July 20, 2005The challenge faced by Cendant's Real Estate Franchise Group, the world's largest franchisor of real estate brokerages, resonates across many industries. How do you motivate and increase the performance of a widely dispersed franchise system? How do you train both new and experienced affiliates and transfer the right knowledge and skills to 4,500 locations and 100,000 system members each week? And ensure that all this effort is making a bottom line impact on your organization's business?
In this compelling one-hour session, George Selix discusses how Cendant's approach helped them to drive $100M in revenue through trained agents. Using sound instructional design, a blended curriculum, and Web portals, Cendant designed a consolidated solution that leverages technology to create a vision and infrastructure for future growth.
Topics addressed:
- How to operationalize blended learning in the extended enterprise
- How to fund learning interventions
- Measuring results and showing returns on learning investments
- Selecting the right vendor.
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